Shipping Policy US

Shipping Policy:

How Long Does Delivery Take?

All orders are shipped from our United Kingdom warehouse. We endeavour to pick, pack and dispatch your order within 24-48 hours. For orders placed within the United Kingdom, please allow a further 1-3 business days to receive your order. Any orders within Europe, please allow a further 2-4 business days to receive your order. Please note, for remote destinations your delivery may take a little longer. 

Tracking Your Order

Upon dispatch of your order, a tracking number email/sms notification will be sent to you for ease of reference. You may track the progress of your shipment at anytime via our shipping partners portal. All parcels are sent via our courier USPS. Please note, orders are processed for delivery on working days only (Monday through Friday, excluding bank holidays).

COVID 19 Update 

All of our orders are currently being dispatched as normal. Due to COVID-19 there may be delays within delivery services, as transport capabilities may be reduced. Please follow your tracking number for the latest shipment time details and arrival date. Our warehouse and manufacturers are currently following all health guidelines to ensure all products are handled with care and shipped safely.

We are here to help

At My Perfect Cosmetics, customer service standards are very important to us. For any enquiries regarding your order please contact our customer service team at and we will get back to you. 

International Customers 

If products are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your products reach their destination. We are not responsible for such charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the buyer of the products, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the products are being imported. Please be aware that products may be inspected on arrival at port for customs purposes and we cannot guarantee that the packaging of your products will be free of signs of tampering. Please also be aware that United Kingdom consumer protection laws may not apply.



Delivery, Risk & Ownership

In the unlikely event that we fail to deliver the products within 30 calendar days of our dispatch confirmation (unless otherwise agreed as under sub-Clause 1 in section “Delivery, Risk and Ownership“), if any of the following apply you may cancel your order immediately:

  • We have refused to deliver your products; or
  • In light of all relevant circumstances, delivery within that time period was essential; or
  • You told us when ordering the products that delivery within that time period was essential.

If you do not wish to cancel under sub-Clause 2 in section “Delivery, Risk and Ownership” or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date. If we fail to meet the new deadline, you may then cancel your order.

You may cancel all or part of your order under sub-Clauses 2 or 3 in section “Delivery, Risk and Ownership“. Any sums that you have already paid for cancelled products and their delivery will be refunded to you. Please note that if any cancelled products are delivered to you, you must return them to us or arrange with us for their collection. In either case, we will bear the cost of returning the cancelled products.

Delivery shall be deemed complete once we have delivered the products to the address (including, where relevant, any alternative address) provided in your order.

The risk in the products shall remain with us until they come into the physical possession of you or a person identified by you to take possession of the products. Ownership of the products passes to you once we have received payment in full of all sums due (including any applicable delivery charges).